General Terms and Conditions

Casino

 

 

1. Definitions

 

These Terms and Conditions represent the entire agreement between “Betingem” online Casino and the User (Casino User). Before the registration, please read all of the information carefully. Registering on “Betingem” Casino, the User automatically acknowledges and accepts that he/she agrees with these Terms and Conditions.

 

1.1. Use of Terms

“Betingem” Casino - a domain defined as www.betingem.com, including the services for the games provided by the Website, which gives opportunity for payments and provides support via Customer Service. Hereinafter referred to as Casino.

“Applicable Laws”– The above-mentioned laws refer to:

 

  • Online Gambling Games (online Casino)

  • The right to access and use the services of Online Casino

  • Implementation of Financial Transactions

  • Laws on Intellectual Property

 

“You”, “Visitor, “Customer”, “Player”, “User”, “Profile User” – An individual who uses the services, software systems of the Website, and has a contractual relationship with the Casino. 
“Betingem” LLC, “Betingem”, “We”, “Us”, “Our”, “Casino”, “Live Casino”- betingem.com domain software.
“Internet Website”, “Website” or “Site”, “Operator” – refers to www.betingem.com.
“Email”- Email address submitted by the Player during the registration process on “Betingem” Casino.
“Password”- Password submitted by the Player during the registration process on “Betingem” Casino. 
"User Profile", "Player’s Profile", "Player’s Account", "Gaming Account" or "Account"- individual account, which the Player can use to play online games in the Casino. Each player has his/her own personal "Account" which includes the Player's personal information - name, e-mail address, telephone number and current address. All the financial transactions are implemented between the Player and the Casino only in case of existence of such an Account.
“Deposit” - The amount transferred to the Player’s Account.
“Withdrawal” – Any fund withdrawal from the Player’s Account. The withdrawal request is submitted by the User personally. 
“Balance”- Funds balance on the Player’s Account.
“Winning” – Funds accrued on the Player’s Account as a result of winning in Casino on games with real money.
“Bonus”, “Bonus Policy” – Various monetary awards granted to the Player by the Casino for loyalty or participation in Promotions. 
“Support Service” – All the games and services on www.betingem.com Website.
“Demo Game” – Any game with limited functions in this Agreement. The User plays the game for free, and not for real money.

 

2. Subject of the Agreement

 

2.1. The subject of these Terms and Conditions is the regulation of coordination between the Player and the Casino related to absolutely all terms and conditions, which refer to the Casino game rules and execution of transactions with real funds during Casino games. 


2.2. These Terms and Conditions come into force after the publication on the Casino Website.

 

3. General

 

3.1. The term “Customer” refers to any individual who accepts the User Agreement of the Casino and is willing to create a profile and make wagers on the games of www.betingem.com Website. 


3.2. All the users that have access to www.betingem.com Website, accept the Terms of the User’s Agreement, which regulates the conditions of the application of services (Agreement).


3.3. The Agreement reflects all the conditions and risks of the Casino Users, available on www.betingem.com Website. In the event of any questions regarding the User Agreement, please contact the Customer Support Service. 


3.4. The User must read and accept the General Terms and Conditions of this Agreement. Before activating an account and using the services on the Website, the User must accept the above-mentioned Terms and Conditions of the User Agreement without any modification.


3.5. The Agreement comes into force immediately after the registration and confirmation of the Account. To register an Account the User must click the "Register" button on www.betingem.com Website. If the User does not accept the Terms and Conditions of this Agreement, he/she cannot use the services on our Website.


3.6. The Casino shall not be liable in case of force majeure situations of any person, as well as for activities of state and judicial authorities. If any provision of this Agreement is declared invalid, the remaining provisions shall remain valid.


3.7. The Casino reserves the right to amend this Agreement at any time. Any such amendment will be binding and will come into force immediately after the notice on the Website, or the User will be notified by e-mail or message about such modifications. It is the User’s responsibility to review and become familiar with any such modifications in the Agreement. The above-mentioned amendments enter into force immediately after the publication on the Website. The User must agree with the changes in the User Agreement to be able to continue using the software and information provided on the Website.



3.8. In case of any dispute the decision made by the Casino will be considered final.

 

 

 

 

 

 

4. Online Services Agreement

 

4.1. This Agreement between the Casino and the Customer has a direct relation to the www.betingem.com Website, including the text content, as well as software applications (games) that are on the Site. 


4.2. The Casino reserves the right to impose certain provisions regarding the Players’ access to the games (for example minimum quantity of finished games, payment checks) and modify or include additional provisions at any time.

 

5. Membership Eligibility

 

5.1. Our Services can be used only by persons having a legal status, including the right of signing contracts, who have the right to enter into this Agreement in accordance with the laws of the country of permanent residence. It is the responsibility of the Customer to check if online gambling is legal in his/her country of residence. 


5.2. The Services provided by the Website can be used only by adult users (21 years old). The User under 21 is prohibited to use the Website’s Services. Games with real money are available only for Customers over 21 years old.


5.3. The Casino reserves the right to request documents for age proof and reject or suspend the User’s participation in the games in case the satisfactory proof is not provided. 


5.4. The Company is not responsible for abuses, as well as for the minors’ participation in the games.


5.5. Our Services are not available in the areas where such activity is illegal. The Casino reserves the right to cancel, suspend or terminate the Services at its own discretion.

 

5.6. The Company has the right to terminate or suspend the User’s participation at any time without any reason.

 

6. Registration Information

 

6.1. The User warrants and represents that no guardianship of restricted legal capacity has been established over him/her by Civil Legislation or other legal acts for putting his/her family into dire financial straits as a result of his/her harmful addiction to alcohol, drugs, or gambling. If ever such a guardianship was established, it was eliminated according to court decision based on the lack of grounds to apply the capacity restriction over the person. In order to participate in the games offered by www.betingem.com Website, the Customer must complete the application form on the Website and open a “Gaming Account”. The User must fill in the application form provided by “Betingem”, which should at least contain the following conditions and details:


6.1.1. Customer’s personal information - The information provided by the Customer during the registration process should be accurate, complete and correct. In case the Customer has provided incorrect or false information, the Operator can partially or completely restrict access to the Services and the content. 


6.1.2. Date of birth - the Customer warrants and represents not to be under the age of 21. People under 21 years old cannot register on the Website.

 
6.1.3. Place of residence


6.1.4. Passport series and number or ID card number


6.1.5. Current emails address and telephone number. The email address must be unique and special. The usage of obscene or offensive names is not permitted, as well as the names that contain references or indicate a status (for example “Administrator” that belongs to the Casino). The Casino reserves the right to block the User’s Profile if it does not meet the above-mentioned requirements. 


6.1.6. Password – The User must choose complex and unique password for the security of his/her profile. The User must keep his/her password confidential. 


6.2. During the registration process the User provides his/her email address and/or his/her mobile number. 


6.3. The User must keep his/her account details up to date and modify personal information on “My Account” section. 


6.4. In case the User does not inform the Operator about the changes of his/her personal details and as a consequence does not receive the messages to his/her last known e-mail address, these messages are considered delivered and received.


6.5.1. For the Online payments the Casino may require from the User to send to the Casino’s email address a scanned copy of the passport or ID card or any valid document verifying the identity of the payment account.


6.6. The User must register an account independently and solely with his/her personal information.


6.7. The Visitor is not allowed to register an account, if he/she already has an account with the Casino. A User can only hold one Gaming Account. The Casino reserves the right to remove or suspend all transactions in case the same User has registered more than one account, as well as to block the profile.


6.8. The Casino is very attentive to the Customer’s information provided during the registration process and acts according to the security provisions. 
 

6.9. It is prohibited for the users to transfer, sell or acquire accounts from or to other customers.


6.10. The User warrants that he/she will use only his/her credit card to make a deposit.
 

6.11. It is not allowed to make a deposit into the Gaming Account if it has a different purpose but the game, particularly illegal transactions (money laundering). 
 

6.12. The Customer warrants that he/she does not suffer from a gambling addiction. 
 

6.13. If the User does not meet the requirements of the User Agreement, he/she may not be allowed to register on the Website.
 

6.14. New profile (new account) registration is free of charge.
 

6.15. One User can open and hold only one Gaming Account. In case the User opens or intends to open more than one account, the Casino reserves the right to block or suspend any and all accounts at its sole discretion. If the Casino makes a decision to leave one open account, then it will be the first account of the User, on which all the funds will be reallocated if there are any. The User is obliged to inform the Casino if he/she has more than one account with the same or different personal details. 

 

7. Password Security

 

7.1. The User should choose a complex and unique password for the security of his/her profile. The User should keep his/her password secure and confidential. 
 

7.2. The User is responsible for the security of his/her personal information (including the password or username details). In case the User suspects that his/her personal information has been compromised, the Casino should be immediately notified about it.
 

7.3. The Casino has no liability or responsibility for the unauthorized use of the password or unauthorized activities by a third party, as well as for the unauthorized access or transactions by a third party, if the Username and password have been entered accurately.

 

8. Legal Restrictions

 

8.1. The User ensures and warrants that he/she is aware about online gambling laws in his/her country of residence. The User’s access to the Website of the Casino does not mean that he/she can use the Services legally. 
 

8.2. The User acknowledges that the Casino does not provide legal advice and cannot guarantee winning. The User participates in the games under his/her own responsibility. 
 

8.3. The User’s account in the Casino does not accrue interest. The Customer shall not treat the Casino as a financial institution.

 

9. Usage Restrictions

 

9.1. The User’s right to use the software or information provided by the Casino is non-transferable and is intended only for the User’s personal use. 
 

9.2. The User agrees not to distribute any Casino-related marketing materials and publish any data required to access the Site. It is also prohibited to copy any data contained on this Website without written consent of the Casino.
 

9.3. The User agrees to use the information provided on www.Betingem.com Website for the purpose of online games only. 
 

9.4. The User agrees not to use any electronic communication function, which is not intended legally and may distort the normal work of the Company, harm, offend or put the company under threat.
 

9.5. The right to use the Website’s Services given to the User under this Agreement will be terminated in case the Casino finds that the information provided by the User, including the email address, does not exist anymore or the User does not comply with this User Agreement or abuses the games. Upon notification, the User agrees to admit that he will be restricted in accessing the games, placing bets, executing transactions, as well as using part of the Services or his profile will be blocked completely. 

 

10. Violations

 

10.1. Users are strictly prohibited from violating the security of the Website. According to the User Agreement such violations include:
 

10.1.1. Intentional provision of incorrect or incomplete data, 
 

10.1.2. Speculation of the games results (amendment) via concerted practice, modification of software systems or any other similar activities,
 

10.1.3. Deliberate distribution of incorrect or misleading information, using gaming process as a result of conspiracy, modifications in the software system, monitoring of the gaming process through intentionally created obstacles and unfavorable external impact.
 

10.1.4. Several accounts created by the same individual, 
 

10.1.5. Inappropriate use of Live Chat, as well as use of obscene, profane, threatening and inadequate phrases. 
 

10.2. The User is not permitted to make any amendments or use any unauthorized software or application that may affect software systems of the Website. 
 

10.3. The Operator reserves the right to take measures to detect and suspend the use of illegal software systems by the User at any time, including the detection and localization of installed software on his/her personal computer and/or telephone, as well as the profiles created for investigation purposes. In case the Operator identifies evidence of prohibited use of software systems or has strong argument to believe that such a system is applied, the Operator is entitled to block the suspected or detected user's account, as well as remove or announce all the winning available on a user’s account invalid. 
 

10.4. The Operator has the right to suspend the User’s access to the Website in case of any violation. In addition, the Casino can terminate the games and block the User’s account without any warning. 

 

11. Profile Blocking

 

11.1. The Casino reserves the right to reject, cancel, suspend or restrict the access to the Website or the Games if:

 

  • The Casino suspects that any person is engaged in illegal activities on the Site.

  • The Casino may suffer financial deficit as a consequence of the User’s activities on the Website.

  • A transaction was conducted on the Website contrary to the provisions of User Agreement.

 

11.2. The Casino prohibits the players to organize conspiracy and takes measures to prevent the use of such devices as “robots” that prevents or hinders the normal functionality of the Site. 
 

12. Interrupted Game

 

12.1. If any inaccurate information is published on the Website, the Casino will attempt to correct such inaccuracies in the system as quickly as possible. Winnings accrued as a result of inaccurate information will be corrected as soon as possible. 


12.2. If the game has been interrupted for any reason, all the results of the game will be recorded in the database. In case of any queries, please contact our Customer Support Centre. 


12.3. The Casino reserves the right to cancel the results of all the games and payments obtained during the technical problems on the Website. 

 

13. Game for Real Money

 

13.1. Any User who has registered an account on the Website and has made a deposit into his/her Gaming Account can play with real money.


13.2. Before playing for real money the Player must deposit funds into his/her Gaming Account. 

 

14. Demo Game or Free Game

 

14.1. After registration on the Website, the User gets an opportunity to play free game with virtual credit, clicking on "Demo Play" button.


14.2. With "Demo Play" it is impossible to withdraw any amount or transfer virtual credit. 

 

15. Withdrawals

 

15.1. The whole withdrawal process is carried out by the finance department of “Betingem” LLC. The Casino’s Customer Support Centre conducts additional data verification. 


15.2. The Casino reserves the right to require additional identity documents prescribed by the Law regarding any transaction executed by the User, upon provision of which the Casino may confirm or decline the said transaction within three days. 


 

 15.3. The name and details of the User profile and the bank account or other withdrawal methods should coincide. The Casino is entitled to require verification documents.


15.4. The withdrawal of the winning amount may be processed only with the User’s personal details.


15.5. The withdrawal of funds takes 1-48 hours.


15.6. You agree and acknowledge that the funds transferred to your Gaming Account will be used only for the purpose of games. The Casino reserves the right to charge 3% of the amount that has not been traded, in case you request withdrawal of funds without their complete turnover, which is equal or more than the invested amount.


15.7. Please take into consideration that it is the Customer’s (not Betingem’s) responsibility to publish or disclose the winning, if required by the local legislation.


15.8. To make a withdrawal the User should have at least one deposit in the whole game history.

 

16. Deposit

16.1. To make a deposit into the Player’s Gaming Account, please select one of the available deposit methods in ”Deposit” section of the Website.


16.2. The Casino does not guarantee the availability of all payment methods.
16.3. Deposits via credit card are made in real-time.


17. Game in Betingem Live Casino

17.1. Live Casino with Live Dealers is only available for the players registered on the Casino’s Website.


17.2. “Betingem” provides the Player all the necessary information for each game in Live Casino, such as game rules, bet types, minimum and maximum bets, restrictions for the betting time during which the bets should be placed.


17.3. The Casino shall in no way be liable for any system, communication or human errors relating to the publication of any outcome, bets or games. The Casino reserves the right to refuse and cancel all payments, bets or games, in the event of the above-mentioned errors.


17.4. If the Casino detects any error after the withdrawal process, the User will be obliged to reimburse and as required, pay the Casino the corresponding amount that the Casino has paid to the Player due to an error (including all the expenses for the recovery of the amount).


17.5. In all cases of speculations or violation of the games’ rules, all the bets, games and withdrawal process shall be cancelled.

 

18. Fees and Charges

18.1. The amount (subject to withdrawal) indicated in “MY ACCOUNT” section is the full amount limit that will be credited to the User’s Account.

18.2. The User can at any time close his/her Gaming account contacting the Customer Support Service.
18.3. The User agrees and authorizes the Casino to charge fees according to the credit card agreement submitted by the User (except for cases defined in these Terms and Conditions).

 

19. Bonuses

19.1. If the User meets certain conditions, then complementary funds, so called “bonus” may be credited to the Player's Account.


19.2. The information with regard to bonuses is available in “Current Promotions” section of the home page of the Website. The limit of the bonus amount is determined by the Casino.


19.3. The Casino offers a range of attractive bonuses to its customers. Bonus terms can be changed according to the modifications in User Agreement.


19.4. The bonus amount will be credited to the indicated account. Bonus terms and conditions are published on the Casino’s Website.


19.5. In the event that the Company believes a User is abusing or attempting to abuse a bonus, the Casino is entitled to deny, withhold or withdraw from any user any bonus or promotion.


19.6. The User’s account will be blocked in case of any abuse, unfair advantage or fraudulent activity of the Company's bonuses.


19.7. The User may request the Casino to revoke the granted bonuses. Please contact Betingem’s Customer Support Centre to cancel the bonuses. In the event that the bonus amount is declared invalid, the Casino reserves the right to declare all the winnings void received upon crediting the bonus.


 

 

20. Tournaments

20.1. During the Casino tournaments, once the User is logged on his game account, a window with the new tournament information will appear, which will state its main conditions. The system will automatically register the User's participation to the given tournament.


20.2. If the User doesn't want to take part in the tournament, he must click “Refuse”.


20.3. The window offering participation to the tournament will appear constantly until the User confirms or refuses it by clicking correspondingly either of the “Confirm” or “Refuse” buttons. Any other activity will not be considered as a refusal to the tournament.



20.4.The User may check his points at any moment by entering to the page “My Account”, and following the link “Tournaments”. The tournament name, points or the information on participation appears for each tournament separately.


20.5.If the User wants to leave the tournament after having confirmed his/her participation, he/she must enter to “My Account” section, follow the link “Tournaments” and select “Leave” in the section for the given tournament. Further, another window will appear to help the User make a final decision.


20.6. In case of several tournaments if the User refuses to participate in one of them, he/she will not get invitation for that one, but can still take part in the other tournaments.


20.7. For further information on the tournament the User should click on the button "Learn more" or follow the link of the given promotion on the Homepage of the Casino. In case of several tournaments if the User refuses to participate in one of them, he/she will not get invitation for that one, but can still take part in the other tournaments.

 

21. Limited Liability

21.1. The games and Services of the Website are available for visitors using certain technologies. The Casino does not guarantee the uninterrupted access to the Website. The Casino is not liable for any errors, unavailability or errors related to the games.


21.2. The Casino is committed to provide continuous gaming services on the Website. Anyway, the Casino shall not be liable for any errors, omissions, interruptions, suspensions, delay in data provision, failure in communication or transmission, destruction, unauthorized access, or changes on the Website.


21.3. The Casino is not responsible for any technical malfunction related to telephone network or lines, computer online systems, servers or providers, equipment and software systems.


21.4. The Casino is not responsible for any interruptions in games. In addition, the Casino shall not be held responsible for any damages caused as a result of viruses or damaging components.


21.5. The Casino is not liable for any incorrect data entry, their maintenance and handling or damages caused by incorrect data transmission. Particularly, the Casino is entitled to correct obvious errors during data maintenance and processing (for example errors related to personal details of the players, bets, etc.).


21.6. The Casino shall not be held responsible for the loss or theft of credit/debit card. The Customer is solely responsible for the Credit/Debit card. The Casino must be immediately notified in case the User’s card is lost or stolen. The Casino is not liable for the use of lost or stolen Credit/Debit card or any transaction made via other payment methods.


21.7. The Casino shall not be liable for any loss or damage (arising from the use of the Website) incurred by the User or any other third party unless otherwise provided by law.



 

22. Anti-money Laundering Procedures

22.1. The Site should not be used for money laundering. The Casino uses the best methods to combat money laundering.


22.2 The Casino makes payment only to the person registered under the same profile.


22.3 The winning amount may be transferred to the credit/debit card registered by the User’s name, which has been used to make deposits before.


22.4 Each person is allowed to have only one account. Winnings will not be transferred to accounts under false names profiles.


22.5 The Casino may require the Customer to submit an identification document (e.g. passport copy).


22.5 All transactions conducted on the Site are checked to prevent money laundering attempts.


22.6 If the User does not follow the General Terms and Conditions, the Casino may block the Player's account.


23.7 Any suspicious transaction or activity will be reported to relevant authorities.

 

24. Intellectual Property

24.1. Content, trademarks, trade names, logos and symbols are considered the property of the Casino and its partners and are protected by copyright laws, international treaties and provisions.


24.2. The User agrees not to remove or delete any copyright notices received from the Casino.


24.3. The images on the Site are the intellectual property of the Casino. The Customer should not download, publish or distribute any information, software or other materials which are protected by copyright or any other intellectual property laws (including rights of publicity and personal privacy) without the prior permission of the owner and without prior written consent of the Site.

 

25. Indemnification

The Customer agrees to indemnify the Casino, its directors and employees, and to hold them harmless from any and all claims, disputes, including, without limitation, reasonable attorney’s fees and costs arising from or in any way related to:

  • The Customer’s access to or use of the Website or Services

  • Violation of any provision of this Agreement by the Customer

  • Violation of the applicable laws and regulations by the Customer.

 

 

26. Duration and Termination

26.1. The Agreement has a period of validity of at least 12 months, after which it will be automatically updated. The Customer is obligated to send a written notice of termination of the Agreement to the Casino 30 days before. With the termination of the Agreement the Customer loses his/her right to use the services on the Website.

 

26.2. The User can cancel the Agreement with the Casino, with 30 days prior written notice.

27. Game Operating Procedures

27.1. The Casino may at its sole discretion add or remove games from the Website at any time with or without notice.


27.2. The Casino also reserves the right to reject or restrict bets and deposits.


27.3. The Casino may at its sole discretion change the minimum and maximum limits on the bets table.

 

28. Privacy Policy

28.1. After the registration process the User allows the Operator to use and maintain the data provided during the registration. The Casino does its best to ensure its customers' personal privacy and security. All the information is maintained by the Operator during the cooperation period with the Casino.


28.2. The personal information provided by the Customer during the registration process will later be used for the establishment of a user identity, deposit security and Player’s profile. All the information is recruited according to strict data verification procedures, necessary for international financial transactions.


28.3. The Customer must provide truthful and accurate information while creating the Account. In addition, the Customer may be registered only with his/her name, and cannot act on behalf of other person.


28.4. The Operator uses cookies (small encrypted text files) that the Website writes onto the hard disk of a User's computer when the User browses our Web page. Cookies also facilitate the use of our Website. Thanks to the use of Cookies the information on selected games, the date and time of your visit and your navigational activity, the period of your use of games on the Website is recorded. The Operator analyzes the users’ data generated from cookies, then they are adjusted subsequently according to a User’s needs and interests.

 

28.5 Except for cases when the publication of such information is required by law.
Your personal information shall not be transferred to third parties.


28.6. During the registration in the Casino the User accepts the Services offered by the Casino, as well as agrees with the Casino’s conditions of Player’s Profile. The Customer also agrees with the Casino’s demand to maintain and use his/her personal information in case of any dispute that may arise between the Casino and the Customer.


28.7. The Casino will do its best to ensure the privacy of its customers, which includes their personal data. The Casino warrants that the security and protection of personal details are guaranteed due to the regularly updated security policy.


28.8. From time to time the Casino may contact the Customers via telephone or email to provide additional information regarding the Company. The Casino may also contact its Customers via telephone (also via SMS messages) or email for purposes of advertising or promotional offers. The Customer agrees to receive such information from the Casino. The Customer may at any time refuse to receive such notifications from the Casino by simply contacting the Customer Support Centre.


28.9. Any suspicious or fraudulent activity will be immediately reported to the appropriate authorities.